Frequently Asked Questions

Frequently Asked Questions

Frequently asked questions and production information


Supported Software










Supported File Types

Although we can work with almost any file format, we work most often with the following types of files:

Mac or Windows


Sending Large Files

We can accept files via upload to our FTP. If you would like to send files via FTP, please contact us for instructions.

File Preparation Guidelines

Most electronic files received by print service providers are not print-ready. We’ve compiled a list of the most common problems we experience. Resolving these issues in your files before they’re submitted for printing will ensure a rapid turnaround of your project

Color Selection

Choosing colors for a design project can be confusing since there are so many swatch libraries built into the software programs. There is a difference between the coated and uncoated libraries (CV, CVC, and CVU); Make sure you select all colors from the same library.

✔ Use a PMS swatch book to select colors; never consider the monitor color as accurate


✔ Remove the unused colors from your final document

✔ Use the Pantone Library to select SPOT COLORS

✔ Select from the COATED Libraries only

✔ We output using CMYK. RGB images will be converted to CMYK this may cause an unintended color shift      during printing. To be safe, don’t use RGB (red, green, blue) colors in your art files.


Rich Black Solids

In order to achieve a deeper appearance to a black solid area please use the following CMYK percentages. For your copy only use 100% black.


60% Cyan

40% Magenta

40% Yellow

100% Black

Only use 100% black for type.

Photos and Illustrations

For photos or halftone images set the scan resolution to 300 dpi minimum.

Please note – Images obtained from the Internet are usually low-resolution (72 dpi) and RGB and are not suitable for print production.

No RGB Please

Make sure that all RGB images have been converted to CMYK if printing in color or to grayscale if printing in black.

Non-converted images will require intervention, delay production and occur additional cost.

Screens and Lines

Screens can appear lighter when output at high resolution, so in order to simulate the output of your desktop printer you will need to add 10% to your screens.


Font problems are one of the primary causes of job delays. Always include all typefaces used in your job. This includes screen and printer fonts, as well as any TrueType fonts used. Don’t forget to check your imported graphics for any fonts used.

 Macs use Postscript and/or Type 1 fonts. You need to provide us with both the screen font (usually stored in suitcases) and the matching postscript printer fonts. (Ex. Printer font: Helvetica Bold; Screen font: HelveBol) The default location for fonts on the Mac is in the System Folder inside the Fonts folder.

 PCs primarily run on Truetype fonts (TTF) and/or Type 1 fonts. You need to provide us with all the appropriate fonts that were used in the publication. The default location for Truetype fonts on the PC is in the C Drive / Windows Folder / Fonts. The Type 1 fonts are usually located in the C Drive / PSFonts Folder. Open this folder and copy the fonts to a zip disk or CD. There should also be a folder called pfm inside the psfonts folder. Open this folder and copy the fonts to a zip disk or CD.

 As a rule of thumb, limit your publication to two or three fonts. Using more than that can often reduce the communicative impact of your job.

 Be aware that clicking the bold and italic keys in your page layout program will not guarantee that they will output correctly. Imagesetters and Postscript printers will interpret those differently and the result may not be what’s desired.

 Convert to outlines any unusual font used in a drawing program. This is especially helpful if the image is a logo that will be used in many documents. Once converted, the document will never look for a font again; it simply treats it as a drawing. Select the Line of Text, then choose Convert to Path, Convert to Outline, Create Outline, etc. depending on your application. Most drawing programs have a Create Outline selection.

Spaces vs. Tabs

Use the tab functions within the application to align columns or create leaders, rules, etc. Do not use the space bar; it is a variable width and will cause elements to misalign when the file is output.

 Always use tab commands to align columns of text

 Create dot leaders with the tabs commands


 Use tabs to create rules in applications and/or forms


Should be a minimum of 1/8″ and no more than 1/4”. This includes page backgrounds, photos, rules; anything that goes to the edge of the page.

Page Setup and Size

Each side of each item to be printed should be a separate document page or file. We will do all imposition for the press. Set up your jobs at actual page size desired. For instance, if you want an 8.5×11 inch page, the document setup in your application should reflect an 8.5×11 inch page.

Linked Graphics 

Always include all linked graphic files used in your job. All applications will need these to refer back to when printing to a high-resolution device.

Additional information for digital jobs:

 Sheet Size – Our maximum digital press sheet size is 13.00″ x 19.00″.

 Image Area – Maximum image area: 12.5″ x 18.5″ including bleeds.


Our house stocks include

 80 and 100 lb. Gloss Coated Text

 80, 100 and 120 lb. Gloss Coated Cover

80 and 100 lb. Uncoated Cover

 20 and 24 lb. Offset

*We also have Fine and Specialty Papers available from

Strathmore, Neenah, International Paper and others.


Frequently Asked Questions June 7, 2015